Privacy
Updated 24 October 2026.
What you send us
When you ask for an estimate, book, pay or email us, we keep your name, contact details, the address of each home we clean and what you tell us about it. Paula uses it to price, schedule, do the work, get paid and keep records of past jobs. We never sell it or share it for marketing.
Gate, door and lockbox codes
Access codes and key details are kept on your record and shown only to the person cleaning your home that day. When our service ends, tell us and we delete them. Keys you lend us are returned when the service ends.
Photos
Before and after photos are taken on every job for our records and, for rental owners, the turnover report. Photos are only shared publicly if you said yes when accepting your estimate, and never show people, personal items or addresses. Email us any time to withdraw that permission and we stop using them.
Who helps us run the business
A few providers handle your information for us, only to deliver our service and never for their own marketing:
- Our own server, reached through Cloudflare, runs this website and our office records.
- Microsoft 365 carries our email and calendars and stores the long-term photo archive.
- Square processes card and bank payments; we never see or store your full card number.
- Twilio delivers our texts and connects calls to our business number.
- Resend delivers the emails our office sends you (estimates, invoices, receipts).
- Google Analytics counts visits to the public pages of this website (see below).
How long we keep things
- Estimates, visit records and the details of the homes we clean: while they are useful for your service, and deleted when you ask.
- Invoices and payments: as long as tax law requires, usually seven years, even if you ask us to delete the rest.
- Photos: on our server for two weeks, then in our private photo archive; deleted when you ask.
Text messages
If you give us your mobile number and agree to texts, on our estimate form or when Paula asks you in person or by phone, we text you about your own service: estimates, appointment confirmations and reminders, arrival notices, invoices and receipts. No marketing. Message frequency varies; message and data rates may apply. Reply STOP to stop, HELP for help. Agreeing to texts is optional and never required to book. Details:how customers agree to texts.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Website analytics
This site uses Google Analytics to count visits and which pages and buttons are used. Google Analytics sets cookies and Google processes that data under its own privacy policy. You can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser. Client account pages carry no analytics.
Questions or deletion
Email [email protected] to see what we hold about you or to have it deleted, apart from anything we must keep for tax records.